Thank you for purchasing an Ashford product. Our craftsmen and women take great care to produce a quality product that will give you great service. If there is, however, a fault in manufacture we will replace the part. Such replacement part, and any spare parts, are available for a reasonable period only from the date of purchase.

Please also note this guarantee does not apply where damage is caused by any other party, misuse of the product, use contrary to instructions or where the product is used with unapproved parts. Ashford products are covered by New Zealand consumer legislation.
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Spinning
    
 
Finish (select if applicable): Natural Lacquer Other
 
Weaving
    
 
Finish (select if applicable): Natural Lacquer Other
 
Carding
    
Finish (select if applicable): Natural Lacquer Other
 
Toys
    
Finish (select if applicable): Natural Lacquer Other
 
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Finish (select if applicable): Natural Lacquer Other
 
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Quality Assurance

When you buy an Ashford product you can be assured that you are buying a quality product. The company has been in operation since 1934 and employs experienced and qualified tradesmen and women – many of whom have been with the company for over 25 years.
A formal quality assurance programme, Q Base, was implemented in 1998 and continues to this day. The Q-Base Code is based upon the ISO 9001 quality system standards. It requires us to implement management disciplines to assure quality of products and services. We are independently audited annually by Telarc SAI, a Systems Certification Body by JAS-ANZ (Joint Accreditation System - Australia and New Zealand) and our performance against eight standards, including meeting customer needs, training, work instructions, continual improvements, are measured and tested.

For more information on Q Base please go to www.telarcsai.co.nz